FAQs

Is Cash on Delivery (COD) available?

Yes, on eligible orders. A handling fee applies and will be shown at checkout before you place the order. Prepaid orders get free shipping.

How long does delivery take?

Orders are processed within 1–2 business days and delivered in 5–7 days.

What is your return/exchange policy?

Orders can be cancelled only before dispatch. Damaged, defective, or incorrect items must be reported within 48 hours of delivery. The first size exchange is free; a second exchange on the same order is at the customer's cost.

How do I know my size?

Check our Size Guide. ROCKALS sneakers are true to size, with no special sizing caveat.

How do I contact support?

You can contact ROCKALS at support@rockals.in or +91 70577 72131.

Do you ship pan-India?

Yes, ROCKALS ships across India.