Shipping Policy

Processing & Delivery

At ROCKALS, we ensure your order reaches you swiftly and securely. Here's what you need to know:

• Order Processing: All orders are processed within 1–2 business days of confirmation.
• Delivery Timeline: Standard delivery takes 5 to 7 business days across India.
• Tracking: You'll receive tracking details via SMS, WhatsApp, or Email immediately after dispatch.

Shipping Options & Costs

• Free Shipping: Complimentary shipping on all prepaid orders across India.
• Cash on Delivery (COD): Available on eligible orders with a handling fee applied at checkout.

Important Conditions

Please note the following to ensure smooth delivery:

• Accurate Information: Provide complete and correct shipping details. ROCKALS is not responsible for delivery issues caused by incomplete or incorrect information.
• Delivery Delays: Timelines may vary due to courier delays, weather, or unforeseen circumstances. ROCKALS is not liable for delays caused by third-party logistics providers.
• Failed Delivery Attempts: If delivery fails due to customer unavailability, redelivery charges may apply and will be communicated to you in advance.

Order Modifications & Cancellations

• Modification Window: Orders can be cancelled or modified within 2 hours of placement by contacting our customer support team.
• Post-Dispatch: Once your order has been dispatched, it cannot be cancelled or modified.

Need Help?

For any questions about your shipment or to make changes to your order, please reach out to our customer support team within 2 hours of placing your order. We're here to help ensure your ROCKALS experience is exceptional.