1. Damaged, defective, or incorrect product claims must be reported within 48 hours of delivery.

2. Orders can be cancelled only before dispatch. Once shipped, cancellation requests will not be accepted.

3. Keep the current refund method as is:

- Refunds are issued as ROCKALS store credit by default.
- Customers may request a bank refund to their original payment method when raising the claim.

4. Add support contact details:
Email: [ placeholder]
Phone: +91 XXXXXXXXXX

Optional:
5. Mention that any second size exchange request on the same order will be at the customer's cost, while the first size exchange remains free.